TO INITIATE A RETURN

To initiate a return purchased on 

Heveahousemattress.ca, please Contact Us to request a return  authorization number before shipping your product back to Hevea House Mattress & Co. To see if your order qualifies for a return or exchange, please read Return Policy below.

RETURN AND REFUNDS

We will accept a return on any bedding, pillow, or regularly stocked merchandise provided the item is unopened and in its original packaging. Non-stocked inventory or custom orders are designated final sale; the exchange is will happen in the case of a manufacturing defect or damage to the shipment.

RETURN POLICY ON MATTRESSES

All mattresses include a minimum 10, 20, or 25 year warranty in the event of a manufacturing defect. Contact our Customer Service Team or our Mattress store in Oakville for further details and instruction on how to begin the process of submitting a warranty claim.

 

ADJUSTABLE BEDS AND FURNITURE

All adjustable beds and furniture items are a final sale once they have shipped from our suppliers or have arrived at our centres for White-Glove Home Delivery. There are no returns on Adjustable Beds, Mattresses, Cabinet Beds, and Furniture other than a manufacturing defect or damaged product in shipping or delivery.